A clear purchase.
What happens when a technical issue prevents delivery, and what to expect from an AI result.
If we can’t deliver
We check the original request and attempt technical recovery at no extra charge. If recovery cannot deliver a valid video, we initiate a refund to the original payment method. A network interruption alone does not prove generation failed; we check the existing request before taking further action.
What counts as a technical issue?
A missing, corrupt, unplayable, or objectively incorrect output can be investigated as non-delivery. Cases such as an output with no actual personalization are reviewed separately from appearance preferences.
Completed videos and appearance
AI results can vary. A valid completed video does not include a free remake because a face looks different, an effect is not preferred, or the result is not as flattering as expected. Generating another video is a new purchase.
Refund timing
“Refund initiated” means Stripe has confirmed a refund request. The time funds take to reach your account depends on the payment provider and bank. A pending refund is not shown as completed, and a failed refund requires follow-up.
Getting help
Use the operator’s support email published before launch and include your order reference. Do not send payment card details. Applicable statutory rights and legally required remedies take priority over this policy.
Contact
Questions about your purchase or personal data? Email [email protected].